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1. Cancellation Windows
Fill in your actual policy — a common structure is shown below as a placeholder.
- Flexible: Full refund if cancelled at least 7 days before check-in.
- Moderate: 50% refund if cancelled at least 3 days before check-in.
- Strict: No refund within 3 days of check-in.
The applicable policy for a given property should be stated clearly on that property's listing page before booking.
2. Non-Refundable Fees
Service fees are non-refundable except where the booking is cancelled by us (e.g. the property becomes unavailable) or as required by law.
3. How Refunds Are Processed
Approved refunds are issued back to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.
4. Exceptional Circumstances
We may issue a full or partial refund outside the standard policy at our discretion in cases such as a property becoming uninhabitable or a documented emergency.
5. Requesting a Cancellation
Email hello@casaassa.com with your booking reference to request a cancellation or refund.